Commissioning & Support
Commissioning and support is how we prove your system works before startup and keep it running after. It covers factory acceptance testing (FAT), on-site installation and site acceptance testing (SAT), production startup, operator training, and long-term service — so your line hits real production, not just a punch list.
Scope of work
- Factory acceptance testing (FAT) — we run and prove the system at our shop before it ever ships to your plant
- On-site installation, wiring checks, power-up, and site acceptance testing (SAT) against agreed criteria
- Production startup and line tuning — dialing in speeds, motion, and recipes until the system holds rate
- Operator and maintenance training so your people can run and troubleshoot the line on their own
- As-built documentation, backups of PLC/HMI/robot programs, and I/O and wiring records handed over at closeout
- Long-term service, preventive maintenance, and emergency support — including on-site staff for the plants that need it
- Remote diagnostics and phone support that reach the engineer who actually built your system
Our process
- 01
Factory acceptance test (FAT)
We build and run the system on our floor, then demonstrate it against your acceptance criteria before it ships, so problems get caught here — not on your production floor.
- 02
Install & site acceptance test (SAT)
Our in-house electrical and controls crews install and wire the system on site, power it up, verify I/O and safety functions, and re-test everything in place.
- 03
Startup & tuning
We commission the line into live production, tuning motion, throughput, and recipes until it holds rate on your real product.
- 04
Training & handover
We train your operators and maintenance team, then hand over as-built drawings and program backups so nothing about the system is a black box.
- 05
Long-term support
After go-live we stay on call with remote diagnostics, preventive maintenance, and on-site engineers — the same people who built the line.
Related case studies
Agriculture, Feed & Grain Automated Feed Bagging & Palletizing for Tucker Milling
A complete feed-bagging and palletizing line for a leading Southeast feed producer, backed by near-daily on-site engineering support.
Metals & Steel 10+ Robotic Weld Cells for Delta Steel & Tube
More than ten robotic weld cells — mixing ABB and FANUC robotics with vision-based quality checks — for a high-volume steel tubing manufacturer.
What's the difference between FAT and SAT? +
FAT (factory acceptance testing) happens at our shop: we run and prove the system before it ships. SAT (site acceptance testing) happens at your plant after install, re-verifying I/O, safety, and function in place. FAT catches problems early; SAT confirms everything still passes on your floor before startup.
How fast can you respond if our line goes down? +
It depends on the account. We offer remote diagnostics and phone support that reach the engineer who built your system, plus on-site emergency response. For plants that need it, we station dedicated staff on site — at Tucker Milling, support is measured in minutes, not tickets.
Do you support systems that another integrator built? +
Yes. We take on service, troubleshooting, and upgrades for systems we didn't originally build — including complex or undocumented ones. We'll document what's there, back up the existing programs, and support or modernize it from a known baseline instead of guessing at undocumented controls.
What do we get at project handover? +
At closeout you get as-built drawings, backups of every PLC, HMI, and robot program, I/O and wiring records, and operator and maintenance training. The goal is that your team can run and troubleshoot the line without the system being a black box you can only call us about.
Will the same engineers who build our system also support it? +
Yes. Because we're a right-sized shop that handles electrical, controls, and robotics in-house, the engineer who designs and builds your line is the one you reach for support. You're not routed through a call center to someone who's never seen your system.
Ready to talk commissioning & support?
Get a senior engineer on the phone who can scope your project honestly — and tell you if there's a simpler way.